Dear you ordered at 15:53 in 2023/12/14, I sent the tracking number and photo once finished packing at 16:49, told you would arrive the next day. These can be found in our chat records. The package arrived and was signed by your agent Li Zhuo with her own seal which has her English, Chinese name and date, this signed photo was taken at 13:51 in 2023/12/15 from the local courier. I had also provided you. 4 months gone, your agent lost the goods. It is your agent's mistake, and you need to seek compensation from her. We had delivered the goods normally, but you have repeatedly threatened us with negative reviews for refund your money and applied for a refund on the platform. After providing all the evidence, Alibaba had also made a fair judgment. Because you didn't get the refund, then gave such an evaluation which against the facts, it is unfair to us. I hope you can communicate with your agent and hold her responsible for her mistakes, rather than treating innocent people like this.